Return, Warranty, and Refund Policies | Triangle Cellular Repair

RETURN, REFUND &
WARRANTY POLICIES

WARRANTY

Triangle Cellular Repair “TCR” warrants that all repairs, parts, and devices sold will be free of defects in materials and workmanship for a period of 90-days (ninety) from the date of purchase. If the unit malfunctions, it must be returned to TCR for evaluation and, if applicable, all costs of shipping shall be borne solely by the purchaser. TCR will diagnose the repair immediately upon receipt. Upon examination by TCR, if the unit is found to be defective it will be repaired or replaced at no charge. TCR’s Warranty does not apply to defects or damage resulting from any action of the purchaser, including but not limited to mishandling, physical damage, liquid damage, improper interfacing, operation outside of design limits, improper repair by someone other than TCR, use of any other product other than TCR products, software updates, or unauthorized modification. This Warranty is VOID if the unit shows evidence of having been tampered with (broken seal) or shows evidence of being damaged as a result of excessive corrosion; current, heat, moisture or vibration; improper specification; misapplication; misuse; abuse or other operating conditions outside of TCR’s control. Devices left with TCR for more than 30 days become property of TCR.

MERCHANDISE RETURNS

● Returns within 14 days are eligible for a full refund

● Returns after 14 days, up to 30 days can get a 75% refund or 100% store credit

● Returns after 30 days, up to 45 days will only receive store credit (100%)

● Returns after 45 days are not eligible for a refund

Accessories are only eligible for a refund if returned unopened with no damage. If accessories are returned open and unused they are subject to a 20% restocking fee. Repairs and installed screen protectors are not eligible for return but are eligible for replacement under the Warranty Policy.

TCR gift cards are final sale and non-refundable.

DEVICE RETURNS

Device purchases are covered by the 90-day Warranty above. There will be a $35 restocking fee for any devices returned to TCR. Devices must be returned within 30 days of purchase; after 30 days they are not eligible for return. The “Merchandise Returns” section does not apply to devices.

LIMITATION OF LIABILITY

Repair or replacement of this product, as provided herein, is the exclusive remedy. TCR shall not be liable for any special, incidental, or consequential damages, including, but not limited to, lost revenues, lost profits, rental of replacement equipment, downtime, damage to property, and third-party claims, arising out of any theory of recovery, including warranty, contract, statutory or tort. Notwithstanding the term of any warranty or any warranty implied by law, or in the event that any warranty fails of its essential purpose, in no event will TCR’s entire liability exceed the purchase price of this product.